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Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing and using EasyGrocery UAE ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

EasyGrocery UAE is an online grocery delivery platform that connects customers with local vendors and facilitates the delivery of groceries and household items across the United Arab Emirates.

3. User Accounts

To use certain features of our Service, you must:

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized account use
  • Accept responsibility for all activities under your account

4. Orders and Payments

When placing orders:

  • All prices are in UAE Dirhams (AED) and include VAT where applicable
  • Prices are subject to change without notice
  • We reserve the right to refuse or cancel orders
  • Payment must be completed before or upon delivery
  • Promotional offers are subject to specific terms and conditions

5. Delivery

We strive to deliver orders within the estimated timeframe. However, delivery times are not guaranteed and may vary due to weather conditions, traffic, or other factors beyond our control. Free delivery is available for orders above AED 100.

6. Returns and Refunds

Our return policy:

  • Products must be returned within 24 hours of delivery
  • Fresh produce issues must be reported within 2 hours
  • Items must be in original condition with packaging
  • Refunds are processed within 3-5 business days
  • Perishable items may only be refunded, not returned

7. Product Information

We strive to display accurate product information. However, we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free. Actual product packaging and materials may contain more information than displayed.

8. Prohibited Activities

You agree not to:

  • Use the Service for any unlawful purpose
  • Provide false or misleading information
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated systems to access the Service
  • Resell products purchased through the Service for commercial purposes

9. Intellectual Property

All content on EasyGrocery, including logos, text, images, and software, is the property of EasyGrocery UAE or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without permission.

10. Limitation of Liability

EasyGrocery UAE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid for the specific order in question.

11. Vendor Responsibility

Products are sold by independent vendors through our platform. While we verify vendors and monitor quality, the vendors are responsible for product quality, freshness, and compliance with food safety regulations.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

14. Contact Information

For questions about these Terms, please contact us at:

  • Email: legal@easygrocery.ae
  • Phone: +971 50 123 4567
  • Address: Dubai, United Arab Emirates