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Returns & Refunds

Hassle-free returns and quick refunds for your peace of mind

Return Policy Overview

We want you to be completely satisfied with your purchase. If you are not happy with any product, we offer a simple and fair return policy.

General Products

Return within 24 hours of delivery in original condition

Fresh Produce

Report issues within 2 hours of delivery with photos

What Can Be Returned

Eligible for Return

  • Damaged or defective products
  • Wrong items delivered
  • Expired products
  • Missing items from order
  • Quality issues with fresh produce

Not Eligible for Return

  • Products opened or used
  • Perishables after 2 hours
  • Products without original packaging
  • Change of mind (after 24 hours)

How to Request a Return

  1. 1

    Go to Your Orders

    Log in to your account and navigate to your order history

  2. 2

    Select the Order

    Find the order containing the item you want to return

  3. 3

    Request Return

    Click on 'Request Return' and select the reason

  4. 4

    Upload Photos

    For damaged items, upload clear photos as proof

  5. 5

    Submit Request

    Our team will review and process within 24 hours

Refund Processing

Wallet RefundInstant
Original Payment Method3-5 business days
Bank Account Reflection5-7 additional days
Cash on Delivery OrdersWallet credit or bank transfer

Need Help with a Return?

Our support team is available 24/7 to assist you

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